Appliance pickup questions
Know what to expect before sharing your details or moving an appliance.
What does APN do?
Appliance Pickup Now accepts appliance pickup requests for independent local pickup partners. APN does not operate a pickup crew in every city. A location page or a submitted form does not confirm that a partner is available.
Is pickup free?
There is no charge to submit an APN request. Free pickup may be available when a partner accepts the appliance and access conditions. Confirm all terms directly with the partner, including any charges for extra work, before agreeing. You can decline an offer.
Does submitting the form book an appointment?
No. A request becomes an appointment only when an independent partner contacts you and you agree on the date, access, appliance, and pickup terms. A confirmation screen means that the request was received.
When will someone contact me?
There is no guaranteed response or pickup time. Partner coverage, capacity, appliance condition, and location all matter. If nobody confirms a pickup, use another disposal option rather than waiting on an assumed appointment.
Can I request removal of a broken appliance?
Yes. Describe whether it works, what is wrong, and where it is located. A partner decides whether they can accept it. Refrigerators and freezers need a disposal provider that can handle refrigerants.
What details should I include?
Provide the appliance type, condition, pickup location, and a number where a partner can reach you. Describe stairs, narrow doors, elevators, and disconnection needs. Photos are optional. Avoid showing people, identification documents, or unrelated personal information.
Should I move it outside or disconnect it first?
Wait for the partner to confirm preparation and access. Arrange qualified help for gas, hardwired electrical, and plumbing connections. Do not dismantle refrigeration systems. Keep appliances secured away from children.
What if no partner responds?
Check your municipal bulky-item program, a local recycler, the retailer delivering a replacement, or a donation organization if the appliance works. Check acceptance, pickup arrangements, and fees directly.
What happens to my information?
The request is processed by APN and its form/hosting providers and may be shared with an independent pickup partner to evaluate or arrange pickup. Submitting a request does not subscribe you to promotional emails. Read our privacy policy or send a data request.
How do I contact APN or cancel a request?
Use the contact form and choose request help, cancellation, or data deletion. Include your request reference if you have it. If a partner already confirmed a pickup, contact that partner directly as well.