Privacy policy
Updated September 29, 2026
This page explains how information is handled when you use Appliance Pickup Now.
Information you provide
A pickup request includes your name, phone number, pickup address, state, county, city, ZIP code, appliance type, and condition. You may also provide a brand, preferred time, access notes, and appliance photos. Photos are optional. Share only information needed for the pickup; keep unrelated personal information out of photos and notes.
Partner inquiries include business/contact details, service area, plan interest, and your message. Support requests include your name, reply email, topic, optional reference, and message.
How requests are processed
APN uses pickup information to receive and review requests and to help arrange appliance removal where a partner is available. Request details may be shared with an independent pickup partner so they can assess the job and contact you. APN offers partner lead-access arrangements, which may involve paid access. Sharing a request does not guarantee a match or a pickup.
Pickup forms are processed through Formspree and Netlify. Some requests also generate email notifications for APN or pickup operators. Partner and support forms are processed through Netlify Forms. These providers process and may store submissions as part of delivering the service.
Marketing and website analytics
Submitting a pickup or support request does not subscribe you to promotional emails. The pickup request and confirmation pages do not require a product purchase.
The website uses Microsoft Clarity to understand how visitors use pages and to identify usability problems. Clarity can collect usage and device information and use cookies or similar technologies. Hosting and form services also process technical information needed to provide and protect the site. See Microsoft’s privacy statement, Formspree’s privacy policy, and Netlify’s privacy statement.
Retention and deletion
APN deletes submissions it no longer needs. Removing a record from one system does not automatically remove copies already delivered by email, records held by an independent pickup partner, or a service provider’s logs and backups. This site does not promise immediate automatic deletion from every system.
To ask about information associated with you, request a correction, cancel a request, or request deletion, use Contact APN. Include a request reference if available. We may need enough information to locate the correct request and verify that it belongs to you. Do not send an identity document or payment information through the form.
Independent pickup partners
A partner who receives your information may maintain its own records for the pickup. Ask that business directly about copies it holds. APN’s policy does not control third-party websites or independent businesses.
Contact and changes
Use the support and privacy contact form for questions about this page. Updates will be posted here with a revised date.